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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John Shea

March 5, 2024

5  out of  5 rating by John Shea
"I highly recommend Tammy Counts and her team at State Farm in Odenton for anyone in search of exceptional homeowners insurance services. As a mortgage professional, it's crucial for me to direct my clients towards reliable and knowledgeable insurance advisors. Tammy and her team stand out because they go beyond the typical script-driven advice. They are seasoned advisors who take the time to thoroughly explain the necessary coverage options, demonstrating genuine care for their clients' needs. For anyone seeking top-notch auto or homeowners insurance guidance, do yourself a favor and reach out to Tammy!"
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Marcus Soriano

March 4, 2024

5  out of  5 rating by Marcus Soriano
"Call Tammy Counts office, to make changes to my policy, Dana Johnson help me with everything, very nice, EXCELLENT customer service."
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Matt Donnelly

February 29, 2024

5  out of  5 rating by Matt Donnelly
"My rep, Estely, was extremely helpful with me changing from USAA to State Farm. Very courteous and ensured I was informed through the entire process."
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Nick Dobrodey

February 26, 2024

5  out of  5 rating by Nick Dobrodey
"I've been with State Farm for a lot of years I'm thinking over 35 years. I never had a incident or a problem where they were not there willing to help and give me the information or help me through the process"
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January 26, 2024

5  out of  5 rating by Tatiana
"Stely is very friendly and response and has made the process of sign up for insurance very easy. Thank you!"
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Stephen Ellis

January 26, 2024

5  out of  5 rating by Stephen Ellis
"I'm 29 years old an I have dealt with insurance companies for many years for life, auto, and home insurance. In all those years I have never had a more satistying experience than when working with Estley at the Tammy Counts State Farm Insurance agency. I am always amazed at how quickly and accurately she handles my requests for changes or information on a new product. I highly recommend working with her."
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janae' newman

January 25, 2024

5  out of  5 rating by janae' newman
"Dana was the best she was able to give me insurance right anyway and prompt to answering all of my questions returned all of my calls As soon as she could"
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Abel Romero

January 24, 2024

5  out of  5 rating by Abel Romero
"Great service! Good prices for your insurances needs"
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Gideon Miller

January 19, 2024

5  out of  5 rating by Gideon Miller
"Dana Johnson was very helpful"
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Anji Prater

January 9, 2024

5  out of  5 rating by Anji Prater
"Dana from Tammy Counts' State Farm office has been very helpful in answering all of my questions and helping me thru the claims process. She has excellent customer service and is great to work with!"
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January 4, 2024

5  out of  5 rating by G D
"Very efficient service. I was able to get my auto policy by phone from Dana while I was waiting at the DMV! Incredibly helpful and thorough"
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Ellery Santos Cabrera

January 3, 2024

5  out of  5 rating by Ellery Santos Cabrera
"Excelente servicio!"
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Sandra Moreland

January 3, 2024

5  out of  5 rating by Sandra Moreland
"I am very grateful to Tammy Counts'- State Farm agents to include Tammy as well. During the times that I've personally visited the office, the agents were ready and willing to offer assistance. Recently, I've been in contact with agent Dana Johnson who was very attentive to listening to my concerns and was very proactive in providing the corporate headquarters with clarity relative to any issues raised regarding my policies. Dana has a kind spirit and is easy to talk with. Additionally, she is quick to provide feedback (to me). I've spoken with Tammy as well previously who took time to meet with me as a new client and offered suggestions as required. I'm happy to meet with them, my local agents as the need arises."
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Mark Herold

December 22, 2023

5  out of  5 rating by Mark Herold
"We have been with Tammy Counts insurance group some time now. I was involved in an accident and the other driver had given me not so good information regarding their insurance info. Dana went above and beyond to help me figure out my next steps. Very appreciative of that! Like a good neighbor State Farm is there! Mark"
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Amanda Filosa

December 15, 2023

5  out of  5 rating by Amanda Filosa
"I’ve always enjoyed speaking with anyone from Tammy Counts team. Lately I’ve spoken with Dana numerous times. I’ve also spoken with Chris. I know I’ve spoken to one or two others, but unfortunately I don’t recall their names as they were only once or twice I’d spoken with them, and it was briefly. But they’ve all been courteous and friendly in mannerisms, willing to listen to your question's, comments and concerns, and will do what they can to help you. Even the patience when you don’t always understand everything has been top notch. Dana recently had to explain something to do with our loan company for my husbands new car and the letter to do with insurance even if we’d already had it covered. She was so polite and patient with discussing it with me. I have been with State Farm since 2015 or so, since moving to WA state, then Japan, and then here to MD. I’ve rarely had any issues, and I think the only time was a roadside thing, but that’s more a backup issue cuz I had to wait from late afternoon/early evening to late at night for a jump. Not anything to do with the crew at the agency. Do I recommend State Farm? Absolutely, and do I recommend Tammy Counts agency? Absolutely again. Keep up the great work you guys do. ❤️."
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Kelly Cornwell

October 24, 2023

5  out of  5 rating by Kelly Cornwell
"I needed business insurance, so I reached out to Tammy Counts State Farm. From what I told her about my business, Tammy offered coverage that would fully protect it. She even added protection for something I neglected to mention because I didn’t think it could be included. Then, later, I spoke to Estely about payments and she was also a joy to speak with. State Farm isn’t just about Jake (who is cool 😃) but great customer service and a great agent and team. It was the best decision!"
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James Wilson

October 20, 2023

5  out of  5 rating by James Wilson
"Estely was extremely knowledgeable and helpful. She answered all my questions and took the time to help with everything I needed."
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Jackie Kelley

October 6, 2023

5  out of  5 rating by Jackie Kelley
"Tammy is the best! For a long time I had used a different insurance company. However, the premiums kept going up, so I hesitantly changed to State Farm. Sooo glad I did! Tammy makes you feel like she's a good friend, she genuinely cares about your situation. I actually pay way less now, similar coverage, added life insurance, and I have Tammy looking out for me and the fam! ❤️"
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Yaa Pokuaa

September 27, 2023

5  out of  5 rating by Yaa Pokuaa
"Their customer service is a top notch."
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Kristina Southam Townsend

September 27, 2023

5  out of  5 rating by Kristina Southam Townsend
"Great experience! Estely was great to work with - thank you!"
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September 18, 2023

5  out of  5 rating by Martin
"I would like to give Dana a 5 plus star review she is by far the best auto insurance agent that I've ever had in 15 years of driving. It does not matter the time or day she is always been there to help receive as well as return my phone calls and help resolve any issues and or problems that I've ever had I highly recommend Tammy State Farm and Dana as their number one agent thank you so much for everything"
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Theodore Scherer

September 16, 2023

5  out of  5 rating by Theodore Scherer
"Dana is an extremely helpful and professional employee at this location. I found her to be polite and very quick with accurate information that was asked from her. She made me comfortable with questions I was asking and if she did not know the answer I would get a response later that same day. I would encourage her supervisor to strongly consider her for future opportunities within State Farm, if that is her desire. Thank you again Dana and looking forward to continue to work with you."
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nauzaire edouazin

August 20, 2023

5  out of  5 rating by nauzaire edouazin
"I must say, I really enjoyed working with Dena Johnson. She is professional and understanding of my needs."
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Mahood Kamran

July 25, 2023

5  out of  5 rating by Mahood Kamran
"Estely responded timely and prioritized my request Keep up the good work"
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Heather Hartford

July 21, 2023

5  out of  5 rating by Heather Hartford
"My State Farm agent, Dana at the Odenton, MD branch with Tammy Counts has been amazing! She made getting renters insurance simple.Thank you for all your hard work. I appreciate you!"