State Farm® Insurance Agent Tammy Counts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
#Keeping it 150
March 28, 2025
5
out of
5
rating by #Keeping it 150
"The customer service is great. I had tne experience of working with Dana. She has been so helpful. There is not a time when I contact them that I do not feel important. Great group of people."
NKO OKINA
March 28, 2025
4
out of
5
rating by NKO OKINA
"Greetings of the day. I have been working with Ms. Estely for my new policy, and she has great customer service , and she is very prompt. Ms. Estely has helped me with reducing my car insurance rate. Thank you for all of your hard work""
Sandra Elizabeth Cornejo Leiva
March 28, 2025
5
out of
5
rating by Sandra Elizabeth Cornejo Leiva
"Muy buena experiencia👍 , han sido los mejores estos dos años que llevo con ellos me han brindado el mejor servicio y precio , aparte son atentos , contestan rápido las llamadas y textos y están pendiente en el seguimiento me siento muy a gusto!"
Samantha
March 25, 2025
5
out of
5
rating by Samantha
"Dana was SO helpful when helping my partner figure out what to do with the paperwork after his car was deemed a total loss. A very sweet and genuine soul, will definitely be my first stop for insurance in the future!"
We responded:
"Thank you for taking the time to share your thoughts Samantha! I'm very happy to hear that Dana took such great care of you and look forward to working with you in the future. If you ever have any questions or need assistance, we’re here to help. Tammy "
Frances Whitehead
March 24, 2025
5
out of
5
rating by Frances Whitehead
"I called and spoke with a representative name Dana. She was very polite and informative. Took time with me, explaining everything about my policies. Excellent customer service representative."
We responded:
"We’re honored by your positive feedback Frances and so glad that Dana was so helpful! We look forward to continuing to provide you with great service. You have been a great customer for the past 25 years and we greatly appreciate your business! If there is anything else we can do for your insurance needs, just let us know. "
Erik Chumbley
March 24, 2025
5
out of
5
rating by Erik Chumbley
"Just moved up here from GA. Estely was super helpful, and I was able to transition my auto insurance smoothly. Definitely recommend for new residents of MD."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Stely and I want to personally welcome you to Maryland! Your satisfaction is our top priority, and we look forward to continuing to support your insurance needs. Please let us know if there is anything else you need. Take care, Tammy "
Rich Scott
March 21, 2025
5
out of
5
rating by Rich Scott
"Thank you so much for helping me out today Dana! I appreciate State Farm for ALWAYS taking care of my needs and quickly having a solution for my issue when I need it."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know that Dana provided quick and thorough service and was able to provide a positive solution for you. If you ever have any questions or need assistance, we’re here to help! Tammy "
Robert Kinsey
March 21, 2025
5
out of
5
rating by Robert Kinsey
"Had great experience with Estely She helped me out so much and was a great help. I don’t know why I didn’t come to State Farm sooner."
We responded:
"We’re honored by your positive feedback Robert, and I want to personally welcome you to our agency. I'm so happy to hear that Stely provided you great rates and a positive experience! We look forward to providing you with excellent service for all of your insurance needs. If there is anything else we can do for you, just let us know! Take care, Tammy "
Patricia Simms
March 13, 2025
5
out of
5
rating by Patricia Simms
"Hello, I have been working with Ms. Shackera for a couple of years, and she has great customer service , and is very prompt. Ms. Shackera has helped my husband and I with great rates on our cars, and home renters insurance. Thank you for all of your hard work"
We responded:
"Thank you Patricia! You have been a wonderful customer for the past 5 years and we greatly appreciate your feedback!"
Laila Baker
February 25, 2025
5
out of
5
rating by Laila Baker
"Good environment and customer service. Dana was hospitable and very helpful."
We responded:
"Thank you for your 5-star review and positive feedback Laila! I'm very happy to hear that Dana was so helpful and we are delighted to be your good neighbor! Please call us anytime with any questions you may have, we are always happy to help. Tammy "
Brenda Heller
February 25, 2025
5
out of
5
rating by Brenda Heller
"Dana has been very helpful and all the questions I have asked and with helping me get new insurance she is a very pleasant person to work with and getting my matter taken care of"
We responded:
"Thank you Brenda, we greatly appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Joseph Yarbrough
February 25, 2025
5
out of
5
rating by Joseph Yarbrough
"I've been a long-time client of Tammy Counts State farm and I couldn't be happier with their service. They are consistently professional, courteous and prompt in all their interactions. Whether it's handling, claims or answering questions, their team always goes above and beyond to ensure everything is taken care of efficiently. I highly recommend Tammy Counts State farm to anyone looking for reliable and top-notch insurance services"
We responded:
"Thank you, Joe! We greatly appreciate your 5 Star review and positive feedback. You have been such a pleasure to work with over the past 20 years, and I always look forward to our conversations. We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are always here to help! Take care, Tammy"
Nicole Jeanpaul
February 18, 2025
5
out of
5
rating by Nicole Jeanpaul
"Dana, is a very helpful agent and always polite whenever I need her assistance."
We responded:
"Thank you Nicole! I'm happy that Dana was so helpful and we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Denise French
February 12, 2025
5
out of
5
rating by Denise French
"I have spoken to Estely from State Farm Annapolis several times since I switched from All State to State Farm. She is always very courteous and helpful. Estely contacted me recently to inform me my car insurance has dropped. I attribute that to Safe and Save. Thank you Estely for your dedication and professionalism. Denise"
We responded:
"Thank you so much for your 5-star review Denise! I'm happy to hear that Estely was courteous and helpful and I'm thrilled that you already had a rate decrease! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Tammy "
Shelby Dove
February 11, 2025
5
out of
5
rating by Shelby Dove
"Easy to get a plan"
We responded:
"We’re honored by your positive feedback and I'm happy to hear that we made insurance easy for you! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! Take care, Tammy"
Nicole Hamilton
February 11, 2025
5
out of
5
rating by Nicole Hamilton
"Very helpful and pleasant person😊"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mariyeni Mendez
January 31, 2025
5
out of
5
rating by Mariyeni Mendez
"Para mí es una gran bendición tener Estely en state farm, siempre que la necesito hay esta para mi, ella me hace sentir como parte de su familia, si dejo un mensaje, no tengo que esperar mucho, rápido se comunica conmigo, y se asegura de resolver cualquier problema que yo tenga, ella es un verdadero orgullo hispano. 🌟🌟🌟🌟🌟🌟"
We responded:
"Thank you so much for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Douglas King
January 31, 2025
5
out of
5
rating by Douglas King
"Mrs. Tammy Counts agency is worthy of anyone seeking insurance of any type. She, her husband, and her staff are very professional and friendly, and will totally help you find what you need."
We responded:
"Thank you so much for your positive feedback, Doug! You have been such a pleasure to work with over the past 24 years. We always look forward to your visits at the office. If there is anything else we can do for your insurance needs, please call or stop by anytime! Take care, Tammy "
Fabricio Albino
January 31, 2025
5
out of
5
rating by Fabricio Albino
"Stely and Tammy are very professional, helpful and a pleasure to work with! They explained all of my coverages and provided an amazing value on my home and car insurance. I really appreciate their top notch customer service. I highly recommend them to everyone!"
We responded:
"Thank you so much for your positive review and recommendation Fabricio! It’s our pleasure to assist you with all of your insurance needs. If there is anything else we can do to help, please let us know! Take care, Tammy "
Bob Bail
January 28, 2025
5
out of
5
rating by Bob Bail
"Tammy and Dana are professional, have great communication, and are easy to work with. I highly recommend their services to anyone in the area."
We responded:
"Thank you for your 5-star review and positive feedback Bob! My State Farm team and I are happy to be your good neighbor and look forward to assisting you with all of your insurance needs in the future. Take care, Tammy"
Hany Sassy
January 13, 2025
1
out of
5
rating by Hany Sassy
"I canceled an auto insurance policy before it started and confirmed the cancellation. Despite this, I received notices stating my policy was being canceled for non-payment and later that it was rejected due to a bad driving record which is inaccurate These notices could harm my insurance record and credibility, and I am concerned about potential misinformation being reported I have contacted the agent and State Farm directly, but the issue remains unresolved"
We responded:
"Thank you for your feedback Mr. Sassy. Your policies were cancelled as requested and you received a full refund for all of your policies. I apologize that your request was not processed by our regional office in the time frame requested. I am happy to discuss this with you further at any time! Feel free to call or stop by the office. Thank you. Tammy "
Jose
December 19, 2024
5
out of
5
rating by Jose
"Estely is being amazing answering all my questions and all the help needed on my policy honest people! They know that lying don't help so they don't do it! Highly recommend it!"
We responded:
"Thank you for sharing your experience, Jose! I'm glad to hear that Estely could answer your questions and provide the support you needed. We strive to be straightforward and honest, and it’s nice to know that came through in your interactions. We appreciate your recommendation and look forward to assisting you again in the future! Take care, Tammy"
Isabella Wood
December 17, 2024
5
out of
5
rating by Isabella Wood
"Dana worked on my issue promptly and efficiently. Great communication and a pleasure to work with. A+++++"
We responded:
"Thank you for your kind words and awesome review Isabella. We greatly appreciate your business and your feedback. We strive to provide exceptional customer service and I'm glad Dana provided that for you. Please contact us for any additional insurance needs or questions. We are always happy to help. Take care, Tammy "
steven bonilla
October 30, 2024
5
out of
5
rating by steven bonilla
"The Tammy Counts State Farm Insurance Agency is fantastic! Estely, a representative at the office has been a tremendous help when it comes to insurance! She has given me great advice and guidance with everything to do with insurance! I definitely would recommend to anyone needing help!"
We responded:
"Thank you for your kind review, Steven! I’m glad to hear that Stely was able to provide you with helpful advice and guidance regarding your insurance needs. Your recommendation means a lot to us. If you or anyone you know needs assistance, feel free to reach out! Take care, Tammy"
Manuel Martinez
October 30, 2024
5
out of
5
rating by Manuel Martinez
"Super helpful and kind!"
We responded:
"Thank you for your kind words Manuel! I’m glad to hear you found our service helpful and friendly. We strive to make every experience positive, so your feedback means a lot. If you need anything else or have any questions, don’t hesitate to reach out! Take care, Tammy"