State Farm® Insurance Agent Tammy Counts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
C Clarke
October 12, 2024
5
out of
5
rating by C Clarke
"Dana provided excellent customer service and walked me through the process of switching my insurance to State Farm. She was very patient and worked hard to get me the best deal. Thanks Dana!"
We responded:
"Thank you for sharing your experience! I'm glad to know that Dana was able to guide you through the process of switching your insurance. We appreciate your feedback! If you need any further assistance, feel free to reach out anytime. Thank you for your business! -Tammy "
Andrew Maddox
October 2, 2024
5
out of
5
rating by Andrew Maddox
"Excellent customer service, got me exactly what I needed at a great rate"
We responded:
"Hi Andrew, thank you for your feedback! I'm glad to know that you found what you needed at a favorable rate. If you have any other questions or need assistance, please feel free to reach out. I greatly appreciate your business! -Tammy"
Mian Kreem
September 13, 2024
5
out of
5
rating by Mian Kreem
"Really good customer service."
We responded:
"Thank you so much for your feedback and your 5 star review Mian! We pride ourselves on excellent customer service and I'm glad we delivered that for you. Let us know if there is anything else we can help you with. Take care, Tammy "
Gary Chen
August 26, 2024
5
out of
5
rating by Gary Chen
"Tammy was easy to talk with and she provided good information to make sure you understand your coverage and the other benefits that State Farm provides."
We responded:
"Thank you for your positive review Gary! It was a pleasure meeting you and I'm very happy you found value in our appointment. Your kind words and 10/10 rating mean a lot to us. If you need any further assistance, feel free to reach out. We're here to help with anything you need! -Tammy"
Justine Ryan Juan
July 17, 2024
5
out of
5
rating by Justine Ryan Juan
"Ms. Dana at this establishment performs outstandingly and has great customer service."
We responded:
"Thanks, Justine, for your kind words! We're delighted to hear that Dana provided such great customer service. Your feedback is greatly appreciated. If there's anything else we can do for you, please let us know! Thank you, Tammy"
Samantha Haas
June 13, 2024
5
out of
5
rating by Samantha Haas
"Estely is great! Thorough, transparent, and kind"
We responded:
"Thank you Samantha for your kind words about Estely, we greatly appreciate your feedback! Please stop by our office anytime for your welcome to our agency gift. We would love to meet you in person! Thank you, Tammy "
LaWanda Fuentes
June 13, 2024
5
out of
5
rating by LaWanda Fuentes
"I have been going over somethings with Dana in regards to my insurance policy & she has been so proficient & very professional. She answers my calls, emails & gets back to me in a timely matter. She definitely goes way beyond for you!"
We responded:
"We appreciate your kind words, LaWanda! It's great to know that Dana has provided you with proficient and professional service, responding promptly to your calls and emails. Her commitment to going above and beyond for our Good Neighbors is something we're very proud of. Thank you for sharing your experience, and we're here for any additional support you may need! -Tammy"
Michael Huck
June 9, 2024
5
out of
5
rating by Michael Huck
"Dana had been extremely helpful! She walked us through the whole process of switching, talked us through everything we didn't understand, communicates effectively, and worked several options/situations to give us the best deal. Days later, she called us to let us know our rates were changing, explained why, and again worked numbers to get us the best deal. 10/10 best agent we've ever had."
We responded:
"Thank you, Michael! We're thrilled to hear that Dana provided such exceptional service and was able to guide you through the entire process. Your kind words and 10/10 rating mean a lot to us. If you need any further assistance, feel free to reach out. We're here to help with anything you need! -Tammy"
Joshua Young
May 28, 2024
5
out of
5
rating by Joshua Young
"Dana follows through. Every time I have had a question or asked a request, she is very timely in getting it done. So helpful to have someone like that on your side! Thank you!"
We responded:
"Thank you for your kind words about Dana and your 5 star review! We greatly appreciate your business and look forward to working with you in the future! "
Brenda Olivares
April 16, 2024
5
out of
5
rating by Brenda Olivares
"This office has the most wonderful staff members… always very helpful and go above and beyond to help you get what you need!!!"
We responded:
"Brenda, thank you so much for your kind words! We are thrilled to hear that you’ve had such positive experiences with our team. Your feedback is greatly appreciated, and we look forward to continuing to assist you in any way we can. Thank you for choosing us! -Tammy"
yeni
April 16, 2024
5
out of
5
rating by yeni
"Estely was so friendly and helpful when I got my car insurance with Tammy Counts!"
We responded:
"Yeni, thank you for taking the time to share your experience! We're delighted to hear that Estely was so friendly and helpful during your car insurance process with us. Providing excellent service and making sure our Good Neighbors feel supported is our top priority. We look forward to continuing to serve your insurance needs. Thank you for choosing our Odenton office! -Tammy"
John Shea
March 5, 2024
5
out of
5
rating by John Shea
"I highly recommend Tammy Counts and her team at State Farm in Odenton for anyone in search of exceptional homeowners insurance services. As a mortgage professional, it's crucial for me to direct my clients towards reliable and knowledgeable insurance advisors. Tammy and her team stand out because they go beyond the typical script-driven advice. They are seasoned advisors who take the time to thoroughly explain the necessary coverage options, demonstrating genuine care for their clients' needs. For anyone seeking top-notch auto or homeowners insurance guidance, do yourself a favor and reach out to Tammy!"
We responded:
"Thank you, John, for such fabulous feedback! It’s great to hear our passion for what we do shines through. We’re thrilled to have your recommendation and look forward to helping out again soon! "
Marcus Soriano
March 4, 2024
5
out of
5
rating by Marcus Soriano
"Call Tammy Counts office, to make changes to my policy, Dana Johnson help me with everything, very nice, EXCELLENT customer service."
We responded:
"We appreciate your kind words, Marcus! It's great to hear that Dana provided you with the excellent customer service we strive for at our office. We're proud to have Dana on our team and glad she could assist you efficiently. Thank you for choosing us for your insurance needs, and we're here whenever you need further assistance! "
Matt Donnelly
February 29, 2024
5
out of
5
rating by Matt Donnelly
"My rep, Estely, was extremely helpful with me changing from USAA to State Farm. Very courteous and ensured I was informed through the entire process."
We responded:
"Thank you for taking the time to share your experience with us! We're delighted to hear that Estely provided you with exceptional service during your transition to our State Farm Agent office. Ensuring our customers feel informed and supported throughout the process is a top priority for us, and we're thrilled to hear that Estely delivered on that commitment. We'll be sure to pass along your kind words to her. We appreciate your trust in the Tammy Counts State Farm team and look forward to continuing to serve you in the future!"
Nick Dobrodey
February 26, 2024
5
out of
5
rating by Nick Dobrodey
"I've been with State Farm for a lot of years I'm thinking over 35 years. I never had a incident or a problem where they were not there willing to help and give me the information or help me through the process"
We responded:
"We are honored to have earned your trust over the many years, Nick! Thank you for taking the time to share your experience with our services and we look forward to assisting you with any of your insurance needs for many years to come!"
Tatiana
January 26, 2024
5
out of
5
rating by Tatiana
"Stely is very friendly and response and has made the process of sign up for insurance very easy. Thank you!"
We responded:
"Thank you for your kind words, Tatiana! I'm thrilled to hear that you found the process of getting insurance simple and straightforward with Stely's assistance. Please let us know if there is anything else that we may assist you with. -Tammy"
Stephen Ellis
January 26, 2024
5
out of
5
rating by Stephen Ellis
"I'm 29 years old an I have dealt with insurance companies for many years for life, auto, and home insurance. In all those years I have never had a more satistying experience than when working with Estley at the Tammy Counts State Farm Insurance agency. I am always amazed at how quickly and accurately she handles my requests for changes or information on a new product. I highly recommend working with her."
We responded:
"Thank you for your feedback, Stephen. I'm delighted to hear about your positive experience with Estley. Her ability to quickly and accurately handle your requests and provide information on new products reflects the high standard of service we aim to deliver. If you have any further needs or questions, Estley and our team are here to help. Thank you for choosing our services! -Tammy"
janae' newman
January 25, 2024
5
out of
5
rating by janae' newman
"Dana was the best she was able to give me insurance right anyway and prompt to answering all of my questions returned all of my calls As soon as she could"
We responded:
"Thank you for your feedback, Janae. I'm pleased to hear that Dana provided you with excellent service. If you have any further questions or need additional assistance, Dana and our team will be here to help. Thank you for choosing our State Farm office! -Tammy"
Abel Romero
January 24, 2024
5
out of
5
rating by Abel Romero
"Great service! Good prices for your insurances needs"
We responded:
"Thank you for your positive feedback, Abel! We're so happy to hear that you found our service and premiums to be great! If you have any further questions or require assistance, please don't hesitate to reach out. Thank you for choosing us for your insurance needs, we greatly appreciate it! "
Gideon Miller
January 19, 2024
5
out of
5
rating by Gideon Miller
"Dana Johnson was very helpful"
We responded:
"Thank you for your feedback, Gideon. It's wonderful to hear that Dana was able to assist you effectively. We appreciate your support! -Tammy"
G D
January 4, 2024
5
out of
5
rating by G D
"Very efficient service. I was able to get my auto policy by phone from Dana while I was waiting at the DMV! Incredibly helpful and thorough"
We responded:
"Thank you for sharing your experience! We understand the importance of efficiency, especially when you're dealing with insurance. I'm so glad to hear that Dana was thorough and helpful in assisting you. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. -Tammy "
Ellery Santos Cabrera
January 3, 2024
5
out of
5
rating by Ellery Santos Cabrera
"Excelente servicio!"
We responded:
"Ellery - Gracias por el cumplido, Ellery. Por favor, háganos saber si necesita asistencia con algo más. - Tammy"
Sandra Moreland
January 3, 2024
5
out of
5
rating by Sandra Moreland
"I am very grateful to Tammy Counts'- State Farm agents to include Tammy as well. During the times that I've personally visited the office, the agents were ready and willing to offer assistance. Recently, I've been in contact with agent Dana Johnson who was very attentive to listening to my concerns and was very proactive in providing the corporate headquarters with clarity relative to any issues raised regarding my policies. Dana has a kind spirit and is easy to talk with. Additionally, she is quick to provide feedback (to me). I've spoken with Tammy as well previously who took time to meet with me as a new client and offered suggestions as required. I'm happy to meet with them, my local agents as the need arises."
We responded:
"Thank you for your kind words, Sandra! It's always a pleasure to meet with our Odenton Good Neighbors and provide them with the service they need. I'm glad to hear that Dana and I could assist you and make your experience with us a positive one. We appreciate your support and look forward to continuing to serve your insurance needs in the future. -Tammy"
Mark Herold
December 22, 2023
5
out of
5
rating by Mark Herold
"We have been with Tammy Counts insurance group some time now. I was involved in an accident and the other driver had given me not so good information regarding their insurance info. Dana went above and beyond to help me figure out my next steps. Very appreciative of that! Like a good neighbor State Farm is there! Mark"
We responded:
"Thank you for sharing your experience, Mark! We're glad to hear that Dana went above and beyond to assist you during a challenging situation. Providing excellent service in times of need is what we aim for, and we're here to support you. If you have any more questions or need further assistance, please don't hesitate to reach out. We greatly appreciate your business and it's been a pleasure working with you over the past 20 years! Tammy "
Amanda Filosa
December 15, 2023
5
out of
5
rating by Amanda Filosa
"I’ve always enjoyed speaking with anyone from Tammy Counts team. Lately I’ve spoken with Dana numerous times. I’ve also spoken with Chris. I know I’ve spoken to one or two others, but unfortunately I don’t recall their names as they were only once or twice I’d spoken with them, and it was briefly. But they’ve all been courteous and friendly in mannerisms, willing to listen to your question's, comments and concerns, and will do what they can to help you. Even the patience when you don’t always understand everything has been top notch. Dana recently had to explain something to do with our loan company for my husbands new car and the letter to do with insurance even if we’d already had it covered. She was so polite and patient with discussing it with me. I have been with State Farm since 2015 or so, since moving to WA state, then Japan, and then here to MD. I’ve rarely had any issues, and I think the only time was a roadside thing, but that’s more a backup issue cuz I had to wait from late afternoon/early evening to late at night for a jump. Not anything to do with the crew at the agency. Do I recommend State Farm? Absolutely, and do I recommend Tammy Counts agency? Absolutely again. Keep up the great work you guys do. ❤️."
We responded:
"Wow, what an amazing review Amanda! Thank you so much for your kind words and for taking the time to write such a wonderful review. Excellent customer service is our top priority and I'm happy to hear we have delivered on that promise. We greatly appreciate your business and look forward to talking to you again soon. take care, Tammy "