State Farm® Insurance Agent Tammy Counts
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Patricia Simms
March 13, 2025
5
out of
5
rating by Patricia Simms
"Hello, I have been working with Ms. Shackera for a couple of years, and she has great customer service , and is very prompt. Ms. Shackera has helped my husband and I with great rates on our cars, and home renters insurance. Thank you for all of your hard work"
We responded:
"Thank you Patricia! You have been a wonderful customer for the past 5 years and we greatly appreciate your feedback!"
Laila Baker
February 25, 2025
5
out of
5
rating by Laila Baker
"Good environment and customer service. Dana was hospitable and very helpful."
We responded:
"Thank you for your 5-star review and positive feedback Laila! I'm very happy to hear that Dana was so helpful and we are delighted to be your good neighbor! Please call us anytime with any questions you may have, we are always happy to help. Tammy "
Brenda Heller
February 25, 2025
5
out of
5
rating by Brenda Heller
"Dana has been very helpful and all the questions I have asked and with helping me get new insurance she is a very pleasant person to work with and getting my matter taken care of"
We responded:
"Thank you Brenda, we greatly appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Joseph Yarbrough
February 25, 2025
5
out of
5
rating by Joseph Yarbrough
"I've been a long-time client of Tammy Counts State farm and I couldn't be happier with their service. They are consistently professional, courteous and prompt in all their interactions. Whether it's handling, claims or answering questions, their team always goes above and beyond to ensure everything is taken care of efficiently. I highly recommend Tammy Counts State farm to anyone looking for reliable and top-notch insurance services"
We responded:
"Thank you, Joe! We greatly appreciate your 5 Star review and positive feedback. You have been such a pleasure to work with over the past 20 years, and I always look forward to our conversations. We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are always here to help! Take care, Tammy"
Nicole Jeanpaul
February 18, 2025
5
out of
5
rating by Nicole Jeanpaul
"Dana, is a very helpful agent and always polite whenever I need her assistance."
We responded:
"Thank you Nicole! I'm happy that Dana was so helpful and we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Denise French
February 12, 2025
5
out of
5
rating by Denise French
"I have spoken to Estely from State Farm Annapolis several times since I switched from All State to State Farm. She is always very courteous and helpful. Estely contacted me recently to inform me my car insurance has dropped. I attribute that to Safe and Save. Thank you Estely for your dedication and professionalism. Denise"
We responded:
"Thank you so much for your 5-star review Denise! I'm happy to hear that Estely was courteous and helpful and I'm thrilled that you already had a rate decrease! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Tammy "
Shelby Dove
February 11, 2025
5
out of
5
rating by Shelby Dove
"Easy to get a plan"
We responded:
"We’re honored by your positive feedback and I'm happy to hear that we made insurance easy for you! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! Take care, Tammy"
Nicole Hamilton
February 11, 2025
5
out of
5
rating by Nicole Hamilton
"Very helpful and pleasant person😊"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Mariyeni Mendez
January 31, 2025
5
out of
5
rating by Mariyeni Mendez
"Para mí es una gran bendición tener Estely en state farm, siempre que la necesito hay esta para mi, ella me hace sentir como parte de su familia, si dejo un mensaje, no tengo que esperar mucho, rápido se comunica conmigo, y se asegura de resolver cualquier problema que yo tenga, ella es un verdadero orgullo hispano. 🌟🌟🌟🌟🌟🌟"
We responded:
"Thank you so much for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Douglas King
January 31, 2025
5
out of
5
rating by Douglas King
"Mrs. Tammy Counts agency is worthy of anyone seeking insurance of any type. She, her husband, and her staff are very professional and friendly, and will totally help you find what you need."
We responded:
"Thank you so much for your positive feedback, Doug! You have been such a pleasure to work with over the past 24 years. We always look forward to your visits at the office. If there is anything else we can do for your insurance needs, please call or stop by anytime! Take care, Tammy "
Fabricio Albino
January 31, 2025
5
out of
5
rating by Fabricio Albino
"Stely and Tammy are very professional, helpful and a pleasure to work with! They explained all of my coverages and provided an amazing value on my home and car insurance. I really appreciate their top notch customer service. I highly recommend them to everyone!"
We responded:
"Thank you so much for your positive review and recommendation Fabricio! It’s our pleasure to assist you with all of your insurance needs. If there is anything else we can do to help, please let us know! Take care, Tammy "
Bob Bail
January 28, 2025
5
out of
5
rating by Bob Bail
"Tammy and Dana are professional, have great communication, and are easy to work with. I highly recommend their services to anyone in the area."
We responded:
"Thank you for your 5-star review and positive feedback Bob! My State Farm team and I are happy to be your good neighbor and look forward to assisting you with all of your insurance needs in the future. Take care, Tammy"
Hany Sassy
January 13, 2025
1
out of
5
rating by Hany Sassy
"I canceled an auto insurance policy before it started and confirmed the cancellation. Despite this, I received notices stating my policy was being canceled for non-payment and later that it was rejected due to a bad driving record which is inaccurate These notices could harm my insurance record and credibility, and I am concerned about potential misinformation being reported I have contacted the agent and State Farm directly, but the issue remains unresolved"
We responded:
"Thank you for your feedback Mr. Sassy. Your policies were cancelled as requested and you received a full refund for all of your policies. I apologize that your request was not processed by our regional office in the time frame requested. I am happy to discuss this with you further at any time! Feel free to call or stop by the office. Thank you. Tammy "
Jose
December 19, 2024
5
out of
5
rating by Jose
"Estely is being amazing answering all my questions and all the help needed on my policy honest people! They know that lying don't help so they don't do it! Highly recommend it!"
We responded:
"Thank you for sharing your experience, Jose! I'm glad to hear that Estely could answer your questions and provide the support you needed. We strive to be straightforward and honest, and it’s nice to know that came through in your interactions. We appreciate your recommendation and look forward to assisting you again in the future! Take care, Tammy"
Isabella Wood
December 17, 2024
5
out of
5
rating by Isabella Wood
"Dana worked on my issue promptly and efficiently. Great communication and a pleasure to work with. A+++++"
We responded:
"Thank you for your kind words and awesome review Isabella. We greatly appreciate your business and your feedback. We strive to provide exceptional customer service and I'm glad Dana provided that for you. Please contact us for any additional insurance needs or questions. We are always happy to help. Take care, Tammy "
steven bonilla
October 30, 2024
5
out of
5
rating by steven bonilla
"The Tammy Counts State Farm Insurance Agency is fantastic! Estely, a representative at the office has been a tremendous help when it comes to insurance! She has given me great advice and guidance with everything to do with insurance! I definitely would recommend to anyone needing help!"
We responded:
"Thank you for your kind review, Steven! I’m glad to hear that Stely was able to provide you with helpful advice and guidance regarding your insurance needs. Your recommendation means a lot to us. If you or anyone you know needs assistance, feel free to reach out! Take care, Tammy"
Manuel Martinez
October 30, 2024
5
out of
5
rating by Manuel Martinez
"Super helpful and kind!"
We responded:
"Thank you for your kind words Manuel! I’m glad to hear you found our service helpful and friendly. We strive to make every experience positive, so your feedback means a lot. If you need anything else or have any questions, don’t hesitate to reach out! Take care, Tammy"
C Clarke
October 12, 2024
5
out of
5
rating by C Clarke
"Dana provided excellent customer service and walked me through the process of switching my insurance to State Farm. She was very patient and worked hard to get me the best deal. Thanks Dana!"
We responded:
"Thank you for sharing your experience! I'm glad to know that Dana was able to guide you through the process of switching your insurance. We appreciate your feedback! If you need any further assistance, feel free to reach out anytime. Thank you for your business! -Tammy "
Andrew Maddox
October 2, 2024
5
out of
5
rating by Andrew Maddox
"Excellent customer service, got me exactly what I needed at a great rate"
We responded:
"Hi Andrew, thank you for your feedback! I'm glad to know that you found what you needed at a favorable rate. If you have any other questions or need assistance, please feel free to reach out. I greatly appreciate your business! -Tammy"
Mian Kreem
September 13, 2024
5
out of
5
rating by Mian Kreem
"Really good customer service."
We responded:
"Thank you so much for your feedback and your 5 star review Mian! We pride ourselves on excellent customer service and I'm glad we delivered that for you. Let us know if there is anything else we can help you with. Take care, Tammy "
Gary Chen
August 26, 2024
5
out of
5
rating by Gary Chen
"Tammy was easy to talk with and she provided good information to make sure you understand your coverage and the other benefits that State Farm provides."
We responded:
"Thank you for your positive review Gary! It was a pleasure meeting you and I'm very happy you found value in our appointment. Your kind words and 10/10 rating mean a lot to us. If you need any further assistance, feel free to reach out. We're here to help with anything you need! -Tammy"
Justine Ryan Juan
July 17, 2024
5
out of
5
rating by Justine Ryan Juan
"Ms. Dana at this establishment performs outstandingly and has great customer service."
We responded:
"Thanks, Justine, for your kind words! We're delighted to hear that Dana provided such great customer service. Your feedback is greatly appreciated. If there's anything else we can do for you, please let us know! Thank you, Tammy"
Samantha Haas
June 13, 2024
5
out of
5
rating by Samantha Haas
"Estely is great! Thorough, transparent, and kind"
We responded:
"Thank you Samantha for your kind words about Estely, we greatly appreciate your feedback! Please stop by our office anytime for your welcome to our agency gift. We would love to meet you in person! Thank you, Tammy "
LaWanda Fuentes
June 13, 2024
5
out of
5
rating by LaWanda Fuentes
"I have been going over somethings with Dana in regards to my insurance policy & she has been so proficient & very professional. She answers my calls, emails & gets back to me in a timely matter. She definitely goes way beyond for you!"
We responded:
"We appreciate your kind words, LaWanda! It's great to know that Dana has provided you with proficient and professional service, responding promptly to your calls and emails. Her commitment to going above and beyond for our Good Neighbors is something we're very proud of. Thank you for sharing your experience, and we're here for any additional support you may need! -Tammy"
Michael Huck
June 9, 2024
5
out of
5
rating by Michael Huck
"Dana had been extremely helpful! She walked us through the whole process of switching, talked us through everything we didn't understand, communicates effectively, and worked several options/situations to give us the best deal. Days later, she called us to let us know our rates were changing, explained why, and again worked numbers to get us the best deal. 10/10 best agent we've ever had."
We responded:
"Thank you, Michael! We're thrilled to hear that Dana provided such exceptional service and was able to guide you through the entire process. Your kind words and 10/10 rating mean a lot to us. If you need any further assistance, feel free to reach out. We're here to help with anything you need! -Tammy"